Returns Policy for Honey
Thank you for shopping with us. We strive to ensure that our customers are satisfied with their purchases. Please review our returns policy for honey products sold on our website:
1. Eligibility for Returns
- Due to honey being a food product, we only accept returns if the honey or packaging is defective.
2. Non-Returnable Items
- Partially consumed honey.
- Customized or personalized products.
- Any honey or packaging that is not defective.
3. Return Process for Defective Products
- Contact us at info@beehut.co.uk within 30 days of your purchase if you believe the product is defective.
- Provide your order number and a detailed description of the defect.
- Our team will review your claim and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
4. Shipping
- If the product is confirmed to be defective, we will cover the return shipping costs.
- We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
6. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange a defective item for the same item, contact us at info@beehut.co.uk.
7. Contact Information
- For any questions or concerns about our returns policy, please contact our customer service team at info@beehut.co.uk.
We value your business and appreciate your understanding and cooperation with our returns policy.
